Refund policy

Last updated: 19 October 2026

Thank you for shopping at Vardenz. Below you will find everything you need to know about cancelling an order, returns, exchanges and refunds. Nothing in this policy affects your statutory rights as a consumer in the United Kingdom.

1. Key Information

Return window: 30 days from delivery (our voluntary returns policy)
Returns accepted: Faulty (defective) and non-faulty (change of mind) items
Item condition: New - unused and unwashed, tags attached, in the original packaging (unopened, or opened only to try on)
Return method: By post (mail) to our Leicester address
Statutory right to cancel: 14 days from delivery (Consumer Contracts Regulations 2013)
Restocking fee: None
Return shipping (change of mind): Paid by the customer
Return shipping (faulty, damaged or incorrect item): Paid by us - we send a prepaid label
Refund method: Original payment method (Visa, Mastercard, American Express, Apple Pay and Google Pay), in pounds sterling (GBP)
Refund issued: Within 5 days (Monday to Friday) of receiving and inspecting your return, and never later than 14 days; your bank may take a further 3 - 5 days (Monday to Friday)
Exchanges: Accepted for another size, subject to availability - you return the original at your own cost (free if faulty), we send the replacement free

2. Your Right to Cancel (Consumer Contracts Regulations 2013)

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you (or a third party you nominate, other than the carrier) acquire physical possession of the goods. If your order is delivered in several parts, the period runs from the day you receive the last part.

To exercise the right to cancel, you must inform us (vardenz, 287 New Parks Boulevard, Leicester, LE3 6NR, United Kingdom, e-mail contact@vardenz.shop, phone +44 7342 729516) of your decision to cancel this contract by a clear statement (for example a letter sent by post or an e-mail). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.

Effects of cancellation: we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and not later than 14 days after the day we are informed of your decision to cancel. We will make the reimbursement using the same means of payment as you used (Visa, Mastercard, American Express, Apple Pay and Google Pay) and you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

You must send back the goods without undue delay and in any event not later than 14 days from the day you tell us about your cancellation. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Your right to cancel is unconditional - it does not require our approval, original packaging or attached labels.

Model cancellation form

To: vardenz, 287 New Parks Boulevard, Leicester, LE3 6NR, United Kingdom, contact@vardenz.shop

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*]/received on [*]: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________

[*] Delete as appropriate.

3. Our Voluntary 30-Day Returns Policy

In addition to your 14-day right to cancel, you may return any item within 30 days of delivery for a full refund of the product price - no restocking fees. Items returned under this voluntary policy must be in new condition: unused and unwashed, with the original tags attached, and returned in the original packaging (unopened, or opened only to try the item on as you would in a shop). Because pyjamas are worn next to the skin, items that have been worn to sleep in or washed cannot be accepted under the voluntary policy. Returns are sent back to us by post.

These conditions apply only to our voluntary 30-day returns policy - your statutory rights are not affected.

4. How to Start a Return

E-mail contact@vardenz.shop or call +44 7342 729516 with your order number and the item(s) you want to return.
We reply within 24 hours (Monday to Friday) with the return address and instructions.
Fold the item, keep the tags attached and pack it securely.
Send the parcel with a tracked service. Keep your proof of postage until your refund appears.

Please contact us before sending anything back so we can match your return to your order quickly.

5. Return Shipping Costs

For change-of-mind returns and cancellations you pay the direct cost of returning the goods (a small parcel with Royal Mail Tracked usually costs a few pounds). For faulty, damaged or incorrect items we cover every cost and send you a prepaid return label.

6. Refunds

Once your return arrives we inspect it and e-mail you. Refunds are issued to your original payment method (Visa, Mastercard, American Express, Apple Pay and Google Pay) within 5 days (Monday to Friday) of receiving and inspecting the goods, and never later than 14 days after we receive them. Your bank may take a further 3 - 5 days (Monday to Friday) to show the credit. When you cancel a whole order under your statutory right, the original standard delivery charge (free on every Vardenz order) is included.

7. Exchanges

Need a different size? Contact us within 30 days of delivery. We reserve the replacement, you return the original item (the return postage is paid by you, as for any change-of-mind return, unless the item is faulty or we sent the wrong size), and we dispatch the replacement free of charge as soon as the return is on its way. If the new item costs more, we send a secure payment link for the difference; if it costs less, we refund the difference to your original payment method.

8. Faulty, Damaged or Incorrect Items (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty you have a 30-day short-term right to reject them for a full refund, and thereafter the right to a repair or replacement. Nothing in this policy affects these statutory rights.

If your item arrives damaged or develops a fault (for example a seam that comes apart or a button that falls off with normal wear), e-mail contact@vardenz.shop with your order number and photos. We cover all return costs for faulty, damaged or incorrect items and never charge a restocking fee.

9. Items That Cannot Be Returned

There are no product categories excluded from our 30-day returns policy.

10. Complaints and Dispute Resolution

If you are unhappy with anything, please contact our customer service first - we resolve most issues within a few days. If we cannot resolve your complaint, you may refer it to the relevant Alternative Dispute Resolution scheme or use the small claims track of the county court. Nothing in these terms restricts your statutory rights.